Privacy Policy

Privacy Policy

Mala Tours collects information about its customers during the order process and as customers navigate the following website mala.ae.

The information provided by customers during order like name, physical address, email address, and payment information is considered private. Mala Tours will not sell this personal information to third parties. The required information is used to process the order as well as deliver it to you in a timely fashion. Along with this, Mala Tours reserves the right for contacting the existing customers regarding store specials or other significant events.

Purpose of collecting information

The information requested is for these reasons:

  • Processing the booking request.
  • For verifying the final costs of the services provided.
  • To be able to contact the clients in case of any service changes.
  • For billing purposes.

Data Protection Policy

All credit/debit cards information is not sold, shared, stored, or rented or to third parties.

The information provided by customer and visitors of Mala Tours will be held only by Mala Tours and its duly authorized agents. The information will not be given or sold to any outside organization for any other promotion purposes. We also provide options for visitors to our website to ‘opt-out’ of having the personal information used for several purposes. For example, if you don’t want to receive any marketing material, you can choose to request us not to send advertising information from Mala Tours or our affiliate websites.

Cookies are small bits of data cached in a browser. Mala Tours utilizes cookies in order to determine whether or not you have visited the home page. However, no other user information is collected. Mala Tours may use non-personal Aggregated data in order to enhance the operation of website and analyze interest in the areas of the website. Additionally, if you provide Mala Tours with content for publishing or feedback, we publish your user name or other identifying data. We may also disclose personally identifiable information to a subpoena, court order or other such request. Mala Tours also provide such personally identifiable information in response to a law enforcement agency. Your personally identifiable information can also be provided to a party if Mala Tours files for bankruptcy.

Use of your information

The information of all the visitors and clients will be used by Mala Tours Portal for market analysis and production of internal reports, for marketing the products and services and for sending information to you about our products time to time. In case of any objection, necessary action will be taken.

Third Party Service Providers

Mala Tours may share the provided information with your order with third-party service providers providing the services related to your order. Some of these third-party service providers include a credit card processing company as well as a hotel. Personal information will not be used by any third party other than providing these services in relation to the order.

Some of the advertisements on the Site are selected as well as delivered by third parties. These third parties can collect the information about you and your online activities, in order to understand your interests and deliver to your advertisements tailored to your interests. Keep in consideration that we do not have access to the information these third parties collect.

Legal Disclosure of Your Information

We reserve the rights for disclosing personally identifiable information as needed by law as well as when it is believed that disclosure is essential to protect our rights complying with a judicial proceeding, court order, and legal process served on our Website.

Transaction Security

You must know that all transactions occur through Secure Server means that we use encryption to secure information sent from your computer to our servers. For the safety of your credit card, we do not insist on the credit card details as we provide you direct link o Payment Gateway as well as processes under 3D secure system.

Updating Your Information

If there is need to update any information on file with Mala Tours, you can call or email us at Mala Tours at (contact us). If updating your information is necessary when re-ordering, you will have a chance to make changes to the payment information, shipping and billing address(es) at checkout.

Non-Personal Information

Mala Tours collects data from website through web logs or third-party service providers. However, the entire data is mostly deployed to evaluate the efficiency of our websites.

Contests and Surveys

Mala Tours conducts contests, drawings as well as surveys every now and then. Some of the contents are also organized in collaboration with a third-party sponsor. So, the visitors to our websites will be informed at the time of the contest, participating in these contests is voluntary.

Whenever we make changed in our privacy policy, we post to the homepage, to privacy statement, as well as other places we deem appropriate. So, that you are aware of what information we collect and how we use it under what circumstances.

We reserve the right for modifying the privacy statement at any time. so, it is advised to please review it frequently. If we make changes to this policy, we will notify you here, by email, as well as by means of a notice on our homepage.

The Website Policies and Terms and Conditions may be changed or updated occasionally in order to meet the standards. Therefore, the Customers are requested to visit these sections frequently in order to be updated.

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