Terms and conditions

Terms and conditions

Mala Tours maintains the Website mala.ae. Following are the terms of use governing the use of the Site (“Terms of Use”). By using, you expressly agree to be bound by Terms of Use and the mala.ae privacy policy as well as to follow these Terms and Conditions and all applicable laws and regulations of the Site. MALA TOURS reserve the right to change these Terms at any time, immediately upon posting on the Site. Check the page of the Site periodically as we will note when there are updates to the Terms at the bottom of the Terms of Use. Keep in consideration, If you violate these Terms and Conditions, MALA TOURS will terminate your use of the Site and bar you from future use of the Site. Mala tours can also appropriate legal action against you.

Site Operation

United Arab Emirates is our Country of Domicile and Mala Tours controls this Site from the U.A.E. Our site makes no representation and it is appropriate for use in other locations. If you use it from other locations, you are responsible for ensuring compliance. You are not allowed to use, export and re-export any materials from this website in violation of any laws or regulations.

By visiting the Site, you represent, warrant as well as covenant that you are at least 18 years old; that all materials of any kind submitted by you to Mala Tours through the Site and for inclusion on the Site will not plagiarize upon the rights of any third-party including. The customer using the website under the age of 18 shall not register as a User of the website.

You agree that you are just authorized to visit, view and to retain a copy of pages of this Site for personal use. You shall not publish, duplicate, download, or modify the material on this Site for any purpose other than for personal use. Along with this, you also agree not to deep-link to the site, unless specifically authorized by Mala Tours to do so. The content and software on this Site are the property of Mala Tours and the cardholder must retain a copy of transaction records.

Your Account

If you are using MALA TOURS Site, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities occurring under your account or password. The Site is not responsible or liable, in any way for any loss or damage of incurred as a result of, and in connection with, the failure to comply with this section.

This Site is be used by you for any commercial purposes like to conduct sales of merchandise and services of any kind. You must obtain Mala Tours prior written consent in order to make commercial offers of any kind on the Site.

Mala Tours can investigate and take appropriate legal action against anyone voilating this provision.

Link and Search Results

The Site may produce search results automatically that reference and/or link to third party sites throughout www. Mala Tours have no control over these sites and do not guarantee that the content contained in the sites is accurate, legal and inoffensive. Moreover, Mala Tours does not endorse the content of any third-party site, including that they will not contain viruses or otherwise impact your computer.

Applicable Law

The Laws of the UAE shall govern the use of the Site and Terms of Use without any regard to conflict of laws. All disputes arising in connection shall be heard by a court of competent jurisdiction in U.A.E.

General Notes for Clients

Meals and soft drinks are included in our safaris, half-day sightseeing tours do not include any meals. Refer to the description for details. You must know that our vehicles are long-wheelbase Land Cruisers fitted with safety belts and air-conditioning. These are licensed to carry up to six passengers. By law, passengers have to wear seat belts while the vehicle is in motion.

Our vehicles are significantly equipped with telephones in order to provide a constant link with other vehicles in the party and the safari base. Our safaris also include off-road driving through rugged country that adds to the excitement. Because of the adventurous nature of the journeys, passengers are not allowed to participate if their health may be adversely affected. For this reason, we are unable to accept pregnant mothers, passengers with back conditions as well as passengers aged under 5 and over 65 years of age.

Passengers are reminded, photography of military and government installations is strictly prohibited. With respect to our local customs, ask before taking pictures of Arabs, do not take pictures of Arab ladies.

Due to extreme climatic conditions, some of the tours may not operate during the summer/ winter months.

Conditions of Contract

Mala Tours P.O. Box 122016 Dubai, United Arab Emirates, its affiliates, associated corporations and agents act in the capacity of agents for operators, public carriers, owners and other persons who provide tours, transportation as well as other services under this contract.

As agents, and to the extent that Mala Tours may itself provide any services hereunder, MALA TOURS is not liable to the recipient of such services or any other person either in tort or contract for any loss, damage, delay or expense including, without limitation to the extent permissible by any death, injury, illness to any person to property that may be caused to a Client. In Addition, Mala Tours accept no responsibility for the loss and additional expenses due to delay or changes in schedule and other causes.

Any tour sales voucher, tickets and coupon issued in respect of the services provided under this contract are furnished. These are issued subject in all respects to these conditions as well as to owners, operators, public carriers and other persons providing services to the Client under this contract. however, copies of such terms and conditions are presented on request.

Mala Tours and its suppliers reserve the right to vary itineraries for improving each tour, to the tour members enjoyment as well as advantage. Along with this, Mala Tours and its suppliers also reserve the right to cancel and reschedule any tour departure in accordance with operation needs.

Mala Tours reserves the right for canceling or withdrawing any tour prior to departure as well as to decline to accept or return persons as a member of a tour any time. Due to the nature of the tours, safaris or other activities, cancellation or delay can result from factors beyond Mala Tours control. However, some of the significant factors are extreme weather condition, strikes, sickness, disputes, or other events of force majeure. In this case, a refund or partial refund can be given at the discretion of Mala Tours and/or the operator of the tour, but not guaranteed.

The Client understands the potential risks and hazards involved in certain of the tours, safaris as well as other activities. They accept and takes the responsibility for ensuring that he or she is capable of participating in the particular tour chosen both mentally and physically. The Client should comply with the instructions of any tour. If in the opinion of the leader, the Client's behavior is detrimental to the safety, welfare as well as well-being of the group, or if the leader considers that the Client's well-being will be put at risk by continuing with the tour, the Client is asked to leave the tour without the right to any refund.

All the personal effects are at the risk of the Client at all times during the tour or other activity.

The purchasing of a tour or other activity is deemed to constitute consent to as well as acceptance by or on behalf of the Client of these Conditions.

Price, Payment and voucher issue

Price quotations can be changed without notice.

If for any reason the price is not correct, the team of Mala Tours will contact you for authorization.

Seasonal Surcharges may apply during Islamic holidays, New Year, Easter period, and Christmas.

Tips/gratuities, personal insurance, baggage, beverages or food is not described in the product's description. Moreover, all other purchases of a personal nature are also not included.


We accept MasterCard, Visa, American Express. Payment will be listed as Mala Tours on the credit card statement. You are charged in UAE Dirham (AED) at the conversion's rate applicable on your booking date.

Online Payment

Credit Card Payment, Visa, MasterCard, American Express are accepted

Voucher issue

After payment, Mala Tours will send a confirmation / voucher by e-mail: this voucher has to be printed, as a proof of purchase. Along with this, this voucher will also be presented to the service provider/hotel.

All information regarding the travelers is correctly given at the time of booking.

All requests for modifications or amendments is sent by email to Mala Tours.

Mala Tours is not responsible for any problem if you don't read your confirmation voucher carefully. However, in case if you have not received the voucher, notify Mala Tours at least 72 hours before the service date.

Cancellation Fee / Refund

Full cancellation of services confirmed by us should followed by a confirmation of cancellation from us. Mala Tours will not be responsible for any cancellation not received as well as not confirmed back to you and debit the relative cancellation or no-show charges. Tour or package cancelled without due notice are considered to a cancellation fee with the following scale:

Short Tours/excursions/products (one day or less), not including overnight accommodation:

  • Cancellation more than 7 days before the services begin, there will be no cancellation fee.
  • Cancellation between 6 and 4 days before the services begin: 50% will be charged as a cancellation fee.
  • Cancellation within 3 days before the services begin: a 100% cancellation fee will be charged that means there will be no refund.
  • Cancellation the day of the services/ after: 100% cancellation fee is charged (no refund).

Special request/Private tours/Group tours/ including flight ticket / overnight accommodation:

  • Cancellation more than 45 days before the services begin: 25% cancellation fee will be charged.
  • Cancellation between 44 to 15 days before services begin: 50% cancellation fee will be charged.
  • Cancellation within 15 days before the services begin: 100% cancellation fee will be charged (no refund).
  • Cancellation the day of the services/ after: 100% cancellation fee will be charged (no refund).
  • Other cancellation terms will be mentioned on our confirmation letter/voucher.

Hotel bookings

Alternative Hotel Selection: At times Mala Tours may not be able to provide the hotel of your choice. In this case our reservations can suggest alternative hotels matching your criteria of price as well as location.

Booking cancellation: Once the availability is confirmed and the credit card is been charged, the cancellation policy will be applied. In case of cancellation once it has been submitted to Mala Tours, a cancellation charge of 5% of the Booking Value will apply. Any cancellation received within 45 days will be refunded completely, minus 5% of the total Booking Value cancellation charges unless the hotel cancellation policy applies.

Amendment: The amendment of the booking significantly depends on the policies of the hotel. You have to send us the amendment during the booking process as well as once the confirmation has been sent to you. The amendment will be forwarded to the respective hotel. If amendments result in a refund, a handling fee will be charged equivalent to 5%, whichever is the greater amount, notified otherwise by email.

Extension of Stay: For the extensions of the stay at the hotel booked by Mala Tours, you have to contact our reservation staff as they will be glad to assist you. In case the extension is done with the hotel instead of Mala Tours, we are not responsible for rates or payments.

Early Check Outs: In case of shortening of the stay in the hotel booked by Mala Tours, the hotel policy will apply. In case of early check out Mala Tours and the hotel should notify before check out. A handling fee is charged on the amount to be refunded equivalent to 5%.

No Show Policy: In case of a no show on the date of check in at the hotel booked by Mala Tours, 100% booking charges are applicable.

Tours/excursions/packages/hotel accommodation During Special Event Period:

These are non-refundable. This includes, but is not limited to, Public or National Holidays, New Year's, Trade Fairs, Thanksgiving, Christmas, and Easter.

Liability Disclaimer and Other Terms

The information, software, products as well as services published on this website are provided "AS IS", "AS AVAILABLE". It may include inaccuracies and typographical errors. In particular, Mala Tours and its affiliates do not guarantee the accuracy and disclaim liability for inaccuracies regarding to the information displayed on this Website, much of information is provided by the respective Suppliers. Hotel Ratings displayed on the site are intended as general guidelines, and Mala Tours and its affiliates do not guarantee the accuracy of the ratings. Moreover, the Changes are periodically added to the information. Mala Tours and / or their respective suppliers can make improvements on the website at any time.

Mala Tours, its affiliates, and respective Suppliers make no representations regarding the suitability of the Information contained on this website for any purpose. The inclusion for sale of any products or services are provided "AS IS " without warranty. Mala Tours, its affiliates, and respective suppliers disclaim all warranties and conditions with regard to this information including all implied warranties and conditions.

The Carriers, Hotels as well as other Suppliers providing travel are independent Contractors and not agents employees of Mala Tours or its affiliates. Mala Tours and its affiliates are not liable for acts, error, representations, warranties, omissions, or negligence of any suppliers. Mala Tours and its affiliates have no liability in the event of any delay, cancellation, strike, force majeure as well as other causes beyond the direct control. They have no responsibility for any additional expense, rerouting or acts of any government or authority.

We do not give any warranty that the website is free from viruses or anything which may have a harmful effect on technology.

Health, Passport, and Visas

Each customer has to check the appropriate documents for his journey especially if booked tours, packages and transfers including flight/ visit of a country different from the country of departure. He has to own as well as bring a passport or a valid ID card. No refund is granted in case of lack or loss of documents.

Governing Law

These Terms and Conditions are significantly governed by the laws of Dubai. If any part of these Terms and Conditions are determined to be invalid, then the invalid or unenforceable provision will be deemed to be superseded by a valid and enforceable provision closely matches the intent of the original provision. However, the rest of the Terms and Conditions will continue in effect.

Travel Insurance

Mala Tours and travelers shall not be responsible for any kind of damages accident, illness, loss of personal baggage, injury, as well as the cancellation of trip. It is suggested that the traveler must avail of a travel insurance policy in order to tackle unforeseen events.

Travel Documents

It is the responsibility of traveler to ensure, he or she carries documents relevant for a particular tour, such as passport or a valid ID card. It is especially essential for the guests coming from a different country. Similarly, passengers – irrespective of their nationality – are suggested to check with their respective country´s consulate to gain information on entry requisites. Equally important is to inquire with your consulate about the current visa and health requirements.

Website Usage Restrictions

All content in this website, including information on tour package, logos, images, pricing details, as well as other relevant details, are proprietary to Mala Tours. Accordingly, as a condition of this website´s usage, you agree not to exploit this website for any non-personal use.

Modification of Terms

Mala Tours reserves the right to change these Terms and Conditions any time without notice and liability. You have to review these terms and conditions regularly. Continued use of Mala Tours following any such changes shall constitute the acceptance of such changes.

Any booking made with Mala Tours will be governed by and subject to the Terms and Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by as well as with the authority of Mala Tours.

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